Monalisa Valikoula
Objective: An interesting position with a growing company.
Professional Experience
Mail Sorter
FirstSource – Linda Weston Personnel
Salt Lake City, Utah
Apr2007-Jan2008
• Sorted incoming mail
• Collected completed sorted mail and sent to scan
• Collected undeliverable mail
• Collected and made copies for the floor
• Assisted with other sorting categories
• Assisted with team leader duties
• Assisted with undeliverable mail
• Collected and assisted with checks
• Cross-trained with all mail sorting
• Operated copy machine
New Accounts
Kelly Services-American Express
Salt Lake City, Utah
Apr2007-Jan2008
• Processed pending applications
• Answered Inbound/Outbound calls
• Provided excellent Customer Service
• Utilize PC to enter and retrieve customer’s information and application status
• Processed pending applications
• Called 3rd parties to verify and confirm customer’s information
• Utilized online tools available to verify customer’s information
• Received kudos from customers for excellent customer service
FirstSource – Linda Weston Personnel
Salt Lake City, Utah
Apr2007-Jan2008
• Sorted incoming mail
• Collected completed sorted mail and sent to scan
• Collected undeliverable mail
• Collected and made copies for the floor
• Assisted with other sorting categories
• Assisted with team leader duties
• Assisted with undeliverable mail
• Collected and assisted with checks
• Cross-trained with all mail sorting
• Operated copy machine
New Accounts
Kelly Services-American Express
Salt Lake City, Utah
Apr2007-Jan2008
• Processed pending applications
• Answered Inbound/Outbound calls
• Provided excellent Customer Service
• Utilize PC to enter and retrieve customer’s information and application status
• Processed pending applications
• Called 3rd parties to verify and confirm customer’s information
• Utilized online tools available to verify customer’s information
• Received kudos from customers for excellent customer service
Computer Technician
Alorica
Magna, Utah
Nov2006-Mar2007
• Answered Inbound/Outbound calls for E Machines/Gateway computers
• Helped customers troubleshoot their computers
• Experienced in cross-sales
• Ordered parts for customer’s computer
• Provided excellent customer service
• Received kudos from customers for excellent customer service
Customer Service/Cashier/Inventory
Susie’s Deals
Magna, Utah
Aug2006-Nov2006
• Inventory on new shipment
• Cashier experience
• Provided excellent customer service
• Janitorial work – swept and mopped the floor
• Shop maintenance – put the clothes and jewelry back on correct racks, picked trash up, kept the shop tidy, clean, and presentable.
Reservation Agent/Customer Service
Vanguard
Salt Lake City, Utah
Mar2006-Jul2006
• Answered Incoming calls for National/Alamo car rentals
• Provided excellent customer service
• Provided directions for customers
• Provided information of pick up date and drop off date for car rentals
• Made reservations for Elite and VIP customers
Box Office/Cashier/Customer Service
Salt Lake Stingers Baseball Field (Franklin Covey Field)
Salt Lake City, Utah
Jun2005-Nov2005
• Provided excellent customer service for S.L. Stingers Baseball Field/Delta Center
• Experienced in Cashier
• Printed out event tickets for both the Franklin Covey Baseball Field and Delta Center
Education
Fortis College, M.A. Diploma, Dec 2010
EKG, 2010
Medical Procedures, 2010
Anatomy and Physiology, 2010
Medical Terminology, 2010
Invasive Procedures, 2010
HIPAA knowledge, 2010
First Aid and CPR Certified, 2010
Computer training: WordPerfect I, Electronic Health Records & Insurance, Basic Computers
Salt Lake Community College, 2006, 2008
Computer training: WordPerfect I, Excel, Internet Explorer
Reading 990, Writing 900, College Success 2010
East High School, Diploma, 2006
First Aid and CPR Certified, 2010
Computer training: WordPerfect I, Electronic Health Records & Insurance, Basic Computers
Salt Lake Community College, 2006, 2008
Computer training: WordPerfect I, Excel, Internet Explorer
Reading 990, Writing 900, College Success 2010
East High School, Diploma, 2006
Skills
Excellent Customer Service Skills
Computer Literate
10 key
60+ wpmTaking Vitals
Microsoft Word
Microsoft Excel
Drawing Blood
Excellent Customer Service Skills
Computer Literate
10 key
60+ wpmTaking Vitals
Microsoft Word
Microsoft Excel
Drawing Blood
Data Entry
Internet Literate
Inventory
Inventory
Cashier
Operating copy machines
Bilingual
Operating copy machines
Bilingual